Shipping and Common Questions
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Please allow 3-5 business days for your order to process. Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.
HOW DO I TRACK MY PARCEL?
You can track your parcel on our website. Under the menu tab, click 'Tracking’ and input your order number and ordering e-mail address. Your shipping information will populate with the most current information available.
Please be advised that recently placed orders may take up to 3-7 business days for your shipping information to become available in our system. Please be patient and check back again soon.
WHAT IF MY PACKAGE SAYS “DELIVERED” BUT STILL CANNOT BE FOUND?
We are sorry if you haven't received your parcel. We suggest taking the following extra measures to ensure your package was delivered successfully:
- Search for a notice left by your local carrier
- Look around the delivery location for your package (check all entrances)
- Inquire with your neighbors or the tenants in your building who could have potentially accepted the package on your behalf
- Some packages travel through numerous carriers which cause additional delays and/or inaccurate tracking information
- Wait an additional 48 hours, in some cases packages may state they are delivered up to 2 days prior to arrival
If you still have not found or received your package, please contact your local carrier directly through their website or their customer service department.
WHAT SHOULD I DO IF I PROVIDED THE INCORRECT SHIPPING DETAILS?
If you noticed that your shipping details are incorrect, please e-mail us within 12 hours of when your original order was placed with your order number and correct and complete shipping address. Please note that we are unable to revise your address once your parcel has been processed.
CAN I RETURN OR CANCEL MY ORDER?
To cancel an order/get a refund, please be sure to send us an email within 12 hours of your original order as once the order is placed.
Under special circumstances, we will exchange any defective product/s with the same, identical item as long as it is in the original packaging. This policy lasts 2 days from when your order was delivered.
WHY HAVE I NOT RECEIVED AN EMAIL REGARDING MY ORDER?
Generally, we advise you wait at least 3-7 business days before you will be updated with your tracking number. We are a very small team here at PodStrap, and your patience is greatly appreciated as we work as hard as we can to ship your order out as fast as we can. In addition, make sure that you have at least provided us with an email address or phone number while checking out. We cannot update you with the whereabouts of your order, if you have not given us means to reach you with.